SMS Terms & Conditions

1. SMS Program Overview

DocuMonster may use SMS or MMS text messaging to communicate with its own business customers, users, leads, and other individuals who have provided appropriate consent. Our Services may also allow business customers to send text messages to their own customers, prospective customers, employees, vendors, or other contacts. When a business customer sends a message through the Services, that business customer is generally the sender and is responsible for the message content, consent, and compliance obligations.

2. Consent for SMS Communications

Recurring or one-time text messages may be sent only where the recipient has provided the consent required for the applicable type of message. Providing a telephone number by itself does not authorize every type of SMS communication. Consent must be appropriate to the message type, the sender, and applicable law.

Depending on the interaction and messaging program, consent may be obtained through an optional, unchecked online checkbox; a written or electronic agreement; a keyword or other affirmative opt-in; or verbal consent where legally permitted and appropriately documented. Promotional or marketing messages require the level of written consent required by applicable law and carrier rules. Consent to receive marketing text messages is not a condition of purchasing DocuMonster Services.

3. Types of SMS Communications

If you have consented to receive text messages, messages may include, as applicable:

• account, onboarding, verification, or support messages;
• appointment reminders and scheduling updates;
• quote, estimate, proposal, contract, invoice, payment, or billing notifications;
• project, service, delivery, or status updates;
• follow-up messages and responses to inquiries;
• security, fraud-prevention, or service-related notices; and
• promotional messages sent by the applicable business customer to its own contacts only where the required consent has been obtained.

4. Opt-In Methods

The available opt-in method may vary by messaging program. Where offered, a recipient may opt in by affirmatively checking an optional, unchecked consent box on a website or form, submitting written or electronic consent, replying with a designated keyword, initiating an eligible conversational exchange, or providing verbal consent where that method is legally permitted and properly documented. The disclosure presented at the time of opt-in controls the scope of the consent.

5. Message Frequency, Charges, STOP, and HELP

Message frequency varies based on the recipient's relationship with the sender, the features used, and the communications requested. Message and data rates may apply depending on the recipient's wireless plan and carrier.

A recipient may opt out of an applicable SMS program at any time by replying STOP. After a valid STOP request is processed, no further messages should be sent through that messaging program unless the recipient later provides valid consent to resume messaging. For assistance, reply HELP where supported, call 855-DOCUMON (855-362-8666), or email hello@documonster.com.

6. Privacy of SMS Consent and Mobile Information

SMS consent and mobile opt-in information are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to communications providers and other service providers only as reasonably necessary to deliver messages, operate and secure the Services, comply with law, prevent abuse, or carry out the instructions of the applicable business customer. DocuMonster does not use a business customer's customer list or SMS consent to market DocuMonster products or services to that business customer's contacts unless the individual separately establishes a direct relationship with DocuMonster and independently consents. Additional information is available in our Privacy Policy.

7. Business Customers Using DocuMonster Messaging

A business customer that uses DocuMonster to send text messages is responsible for obtaining and maintaining all consent required for its recipients, keeping appropriate evidence of that consent, using recipient information only for lawful purposes, and promptly honoring opt-out or revocation requests. Business customers may not use the Services to send unsolicited, deceptive, unlawful, abusive, or prohibited messages.

If you receive a text message sent through DocuMonster on behalf of one of our business customers, that business customer is generally the sender. Questions about the underlying service, transaction, appointment, estimate, invoice, or marketing relationship should ordinarily be directed to that business.

8. Delivery and Carrier Availability

Text-message delivery is subject to wireless-carrier availability, network conditions, device settings, and third-party communications providers. Delivery is not guaranteed, and DocuMonster is not responsible for delays or failures caused by circumstances outside our reasonable control.

9. Changes to These SMS Terms

We may update these SMS Terms from time to time. The revised version will identify its Last Updated date. Material changes may be communicated through our website, Services, email, text message, or another appropriate method where required.

10. Contact Us

Questions about these SMS Terms may be directed to DocuMonster at hello@documonster.com, 855-DOCUMON (855-362-8666), or 4505 Socastee Blvd, Myrtle Beach, SC 29588. Website: www.DocuMonster.com.