Refund & Cancellation Policy

1. Recurring Subscriptions

DocuMonster may offer monthly, annual, or other recurring subscription plans. Unless otherwise stated when you purchase a plan, monthly subscriptions automatically renew monthly, annual subscriptions automatically renew annually, and subscription charges are billed in advance for the applicable subscription period. Your subscription remains active until canceled.

2. Cancellation

You may cancel your paid subscription at any time through any cancellation functionality available within your account or by contacting DocuMonster through an authorized support channel. Cancellation prevents the subscription from renewing for another billing period. Unless otherwise stated, cancellation does not immediately terminate access to Services you have already paid for; you may continue using applicable paid features through the end of your current paid subscription period.

3. Monthly Plans

If you cancel a monthly subscription, cancellation becomes effective at the end of the monthly billing period for which payment has already been made. No additional monthly subscription charge will be made after cancellation becomes effective. We generally do not provide refunds or prorated credits for unused portions of a monthly billing period.

4. Annual Plans

Annual subscription fees are charged for the annual subscription period disclosed at purchase. If you cancel an annual subscription, cancellation ordinarily becomes effective at the end of the annual period already purchased. Annual subscription fees are generally non-refundable and are not prorated based on unused months or unused Services, except where required by law or expressly stated in a written offer. Your annual subscription will not renew after its cancellation becomes effective.

5. Free Plans

DocuMonster may offer a free subscription tier, including Monster Free. A free account does not incur a subscription charge unless you affirmatively upgrade to a paid plan or enroll in another paid service. Features and usage limits applicable to free plans may differ from paid plans and may change prospectively.

6. Free Trials

DocuMonster may offer free trials of paid subscription plans. Trial duration and conversion terms will be disclosed with the applicable offer. If a free trial is offered without requiring payment information, access to paid features may end or revert to a free plan when the trial expires unless you purchase a paid subscription. If a trial requires payment information and is disclosed as automatically converting to a paid subscription, you must cancel before the disclosed trial deadline to avoid the first paid subscription charge. Once a paid subscription charge is processed following a properly disclosed trial conversion, the ordinary refund provisions of this Policy apply.

7. No Prorated Refunds

Except where required by law or expressly provided by DocuMonster, subscription fees are not refundable merely because you did not use the Services, used the Services less than expected, stopped using the Services before the subscription period ended, an employee or authorized user stopped using the account, your business circumstances changed, or you canceled after a subscription period had already begun.

8. Billing Errors and Duplicate Charges

If you believe you were charged incorrectly, please contact DocuMonster promptly. If we confirm a billing error, duplicate charge, or unauthorized charge for which DocuMonster is responsible, we may reverse the charge, issue a refund, or apply an account credit as appropriate.

9. Discretionary Refunds and Credits

DocuMonster may, in its discretion, issue refunds or service credits in exceptional circumstances. Issuing a refund or credit in one situation does not create an obligation to provide the same remedy in another situation and does not modify this Policy.

10. Price Changes

We may change subscription prices prospectively. For existing subscriptions, a price change will ordinarily become effective at a future renewal rather than during a billing period that has already been paid. We will provide reasonable notice of a material price change affecting an existing subscription. You may cancel before renewal if you do not wish to continue at the new price.

11. Suspension or Termination for Violation

If DocuMonster suspends or terminates an account because of nonpayment, fraud, unlawful activity, abuse, security concerns, violation of our Terms of Service, or similar misconduct, previously paid subscription fees are generally non-refundable. You remain responsible for legitimate charges incurred before termination.

12. Data After Cancellation

Following cancellation or termination, DocuMonster may make account data available for export for up to 30 days, subject to product functionality, account status, legal requirements, and technical availability. After that period, data may be deleted, anonymized, archived, or retained according to our data-retention practices and legal obligations. Customers are responsible for exporting information they wish to keep.

13. How to Request Help With a Billing Issue

Questions regarding cancellation, subscription charges, refunds, or billing errors may be sent to DocuMonster Inc. at hello@documonster.com or 4505 Socastee Blvd, Myrtle Beach, SC 29588. Please include enough information for us to identify the applicable account and transaction. Do not email complete payment-card numbers or other unnecessary sensitive payment information.

Questions regarding cancellation, subscription charges, refunds, or billing errors may be sent to DocuMonster at hello@documonster.com, 855-DOCUMON (855-362-8666), or 4505 Socastee Blvd, Myrtle Beach, SC 29588. Website: www.DocuMonster.com. Please include enough information for us to identify the applicable account and transaction. Do not email complete payment-card numbers or other unnecessary sensitive payment information.