Terms of Service

1. Business-to-Business Service

DocuMonster provides software and related services intended to help businesses manage aspects of their operations, which may include customers, leads, projects, estimates, quotes, invoices, documents, communications, workflows, business records, reporting, and other administrative functions.

The Services are intended for business and professional use and not for personal, family, or household use. You represent that you are at least 18 years old and have authority to enter into these Terms personally or on behalf of the business or organization you represent. If you use the Services on behalf of an entity, "you" and "Customer" include that entity.

2. Accounts and Authorized Users

You must provide accurate and current information when creating an account and keep that information reasonably updated. You are responsible for maintaining the confidentiality of account credentials, activity occurring through your account, establishing appropriate permissions for employees and other authorized users, promptly notifying us of suspected unauthorized access, and ensuring that your authorized users comply with these Terms.

You may not share credentials in a manner designed to circumvent subscription limits, user-seat requirements, or access controls.

3. Services and Features

The features available to you depend on your subscription plan, account configuration, and any additional services you purchase. DocuMonster may add, modify, improve, discontinue, or replace features from time to time. We will use commercially reasonable efforts to avoid materially reducing the core functionality of a paid subscription during an existing prepaid subscription period.

Certain features may be identified as beta, preview, experimental, or early-access features. Such features may be changed or discontinued at any time and may be less reliable than generally available features.

4. Monster Free and Free Trials

DocuMonster may offer a free subscription tier currently known as Monster Free. Monster Free is intended to remain available without a subscription fee, subject to the features, usage limits, storage limits, communications limits, and other restrictions disclosed for that plan. DocuMonster may change the features or limits of a free plan prospectively.

DocuMonster may also offer free trials of paid subscription plans, including trials lasting up to 30 days or another period disclosed at signup. The terms presented with a particular trial control that trial.

If a trial requires a payment method and is disclosed as automatically converting to a paid subscription, the paid subscription will begin and the payment method may be charged when the trial ends unless you cancel before the disclosed deadline. Pricing and renewal information will be disclosed before a paid charge is initiated.

5. Subscriptions and Automatic Renewal

Paid subscriptions may be offered on a monthly, annual, or other disclosed billing cycle. Unless otherwise stated at purchase, monthly subscriptions automatically renew each month, annual subscriptions automatically renew each year, and applicable subscription fees are charged in advance for the upcoming subscription period.

By purchasing a recurring subscription, you authorize DocuMonster and its payment-processing or merchant-service providers to charge your selected payment method for applicable subscription fees, taxes, and other charges that you authorize. Your subscription continues until canceled in accordance with these Terms and the Refund & Cancellation Policy.

6. Fees and Payment

You agree to pay all fees disclosed to you when purchasing or using paid Services. Payments may be processed by third-party payment processors or merchant-service providers. DocuMonster may receive payment-related information from those providers but may not directly receive or store complete payment-card credentials.

You are responsible for maintaining a valid payment method. If payment cannot be completed, we may retry the charge, request another payment method, restrict paid functionality, suspend the account, or terminate paid Services. You remain responsible for amounts properly incurred before suspension or termination.

7. Pricing Changes

DocuMonster may modify subscription prices or pricing structures from time to time. Unless otherwise disclosed or required by law, a price change affecting an existing paid subscription will apply prospectively at a future renewal and not retroactively to a subscription period that has already been paid. We will provide reasonable notice of material pricing changes before they become effective for an existing subscription. If you do not wish to continue at the new price, you may cancel before the applicable renewal date.

8. Cancellation and Refunds

You may cancel a paid subscription at any time through the available account-management process or by contacting us through an authorized support channel. Unless otherwise expressly stated, cancellation becomes effective at the end of the current paid subscription period, you retain access to applicable paid Services through the end of that period, and cancellation prevents the next automatic renewal.

Subscription payments are generally non-refundable, unused portions of monthly or annual subscription periods are not prorated or refunded, and annual subscription fees are generally non-refundable after purchase, except where otherwise expressly stated or required by law. DocuMonster may issue refunds, credits, or billing adjustments in its discretion for billing errors, duplicate charges, service issues, or exceptional circumstances. Additional details appear in our Refund & Cancellation Policy, which is incorporated into these Terms.

9. Customer Data

As between you and DocuMonster, you retain ownership of information, records, documents, images, customer information, estimates, invoices, project information, and other content that you or your authorized users submit to the Services ("Customer Data").

You grant DocuMonster a non-exclusive, worldwide license to host, store, reproduce, process, transmit, display, analyze, and otherwise use Customer Data as reasonably necessary to provide and secure the Services, perform actions you request, support your account, maintain and improve the Services, detect fraud, abuse, or security threats, comply with law, and fulfill the purposes described in our Privacy Policy.

You represent that you have the necessary rights and permissions to provide Customer Data to us and to direct us to process it.

10. Information About Your Customers, Employees, and Other Contacts

The Services may allow you to store or process information concerning your customers, prospective customers, employees, subcontractors, vendors, and other third parties. You are responsible for determining whether you have a lawful basis and all necessary notices, permissions, authorizations, or consents to collect, upload, store, use, and communicate using that information. DocuMonster acts as a technology provider and does not independently establish the business relationship between you and your customers.

11. Text Messages, Calls, Emails, and Customer Communications

The Services may allow you to communicate with customers, prospective customers, employees, vendors, or others by SMS or MMS text message, telephone, email, or other communication channels. When you initiate, schedule, authorize, or configure a communication through the Services, you are responsible for that communication and for having a lawful basis to send it, except where DocuMonster separately communicates in its own capacity.

You must obtain and maintain any consent or authorization required by applicable law, honor opt-out and revocation requests, and comply with applicable law, carrier rules, and messaging-provider requirements. Additional rules governing SMS communications are set out in our SMS Terms & Conditions, which are incorporated into these Terms by reference.

12. Customer Contracts, Quotes, Estimates, and Invoices

The Services may allow you to create or deliver quotes, estimates, proposals, invoices, contracts, acknowledgments, or related documents. DocuMonster is not a party to agreements between you and your customers merely because those agreements or documents are created, delivered, approved, signed, or stored using the Services.

You are responsible for determining the appropriate terms for your work, including pricing, scope, deposits, payment requirements, warranties, cancellation rights, licensing disclosures, consumer notices, construction-contract requirements, and other terms applicable to your business. Templates, sample provisions, automated suggestions, or other information made available through the Services are provided for convenience and do not constitute legal advice.

13. Artificial Intelligence and Automated Features

Some Services may use artificial intelligence, machine learning, automated processing, or similar technologies. AI-enabled features may assist with drafting, summarization, recommendations, data organization, estimates, descriptions, calculations, communications, or other business functions.

AI-generated or automated outputs may be incomplete, inaccurate, inappropriate, or unsuitable for your circumstances. You are responsible for reviewing outputs before relying on, sending, publishing, or using them. DocuMonster does not represent that AI-generated information constitutes legal, accounting, tax, engineering, financial, employment, insurance, construction, licensing, or other professional advice. You remain responsible for decisions made using the Services.

14. Sensitive Business Documents

If enabled, the Services may permit customers to upload business documents such as insurance certificates, tax forms, W-9 forms, taxpayer identification information, licenses, permits, or similar business records. You should upload such information only when reasonably necessary for legitimate business purposes and only if you have authority to do so. DocuMonster may apply additional restrictions or security requirements to sensitive-document features.

15. Acceptable Use

You may not use the Services to:

• violate applicable law or regulation;
• infringe intellectual-property, privacy, publicity, or other rights;
• send spam, unlawful communications, or communications for which required consent has not been obtained;
• engage in fraud, impersonation, or deceptive activity;
• distribute malware or malicious code;
• interfere with the security or operation of the Services;
• attempt unauthorized access to systems or accounts;
• scrape or extract information except through functionality we expressly provide;
• reverse engineer or attempt to derive source code except where such restriction is prohibited by law;
• circumvent subscription, usage, security, or access controls;
• use the Services to facilitate unlawful discrimination, harassment, threats, or abuse; or
• use the Services in a way that creates unreasonable risk to DocuMonster, its service providers, customers, or third parties.

16. Our Intellectual Property

DocuMonster and its licensors retain all rights in and to the Services, including software, interfaces, designs, workflows, trademarks, logos, documentation, databases, technology, and other proprietary materials, excluding Customer Data. Subject to these Terms and payment of applicable fees, DocuMonster grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during the applicable subscription period. No ownership rights are transferred to you.

17. Feedback

If you provide suggestions, ideas, feature requests, or feedback regarding the Services, you permit DocuMonster to use that feedback without restriction or compensation to you, provided that this does not transfer ownership of your Customer Data.

18. Third-Party Services

The Services may integrate with or rely upon third-party services, including communications providers, payment processors, hosting companies, analytics providers, artificial-intelligence providers, accounting platforms, telecommunications providers, and other technology vendors. Third-party services may be governed by separate terms and privacy policies. DocuMonster is not responsible for third-party services that are outside our reasonable control.

19. Privacy and Security

Our collection, use, and disclosure of personal information are described in our Privacy Policy. We use reasonable administrative, technical, and organizational measures designed to protect information processed through the Services. No electronic system can be guaranteed to be completely secure, uninterrupted, or error-free, and we do not guarantee absolute security.

20. Suspension and Termination

DocuMonster may suspend or terminate an account or particular functionality if we reasonably determine that payment is overdue; the account is being used fraudulently; use violates these Terms, applicable law, or third-party platform requirements; activity creates a security threat; activity could materially harm DocuMonster or others; or suspension is reasonably necessary to protect the integrity of the Services. Where reasonably practicable, we may provide notice and an opportunity to address the issue. Termination does not eliminate obligations or liabilities arising before termination.

21. Data Following Cancellation

After termination or cancellation of a paid account, DocuMonster may make Customer Data available for export for up to 30 days, subject to account status, technical availability, legal requirements, and applicable product functionality. After that period, DocuMonster may delete, anonymize, archive, or otherwise dispose of Customer Data according to its retention practices and legal obligations. You are responsible for exporting information you wish to retain. We may retain information longer when required for legal, security, fraud-prevention, backup, accounting, dispute-resolution, or compliance purposes.

22. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." PAPERWORK MONSTER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR EVERY BUSINESS PURPOSE.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAPERWORK MONSTER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF GOODWILL, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAPERWORK MONSTER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO PAPERWORK MONSTER FOR THE SERVICES DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED.

24. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless DocuMonster and its officers, directors, employees, affiliates, and agents from third-party claims, damages, liabilities, penalties, judgments, and reasonable costs arising from or relating to your Customer Data; your violation of these Terms or applicable law; your products or services; your relationship or dispute with your customers; communications initiated or authorized through your account; your failure to obtain legally required communication consent; or infringement or violation of third-party rights caused by information or materials you provide.

25. Governing Law

These Terms and disputes arising from them are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles, except to the extent federal law applies.

26. Informal Dispute Resolution

Before initiating arbitration, the party asserting a dispute must provide written notice describing the nature of the dispute and the requested resolution. The parties will make reasonable, good-faith efforts to resolve the dispute informally for at least 30 days after receipt of the notice before commencing arbitration.

Notices to DocuMonster should be sent to: DocuMonster, 4505 Socastee Blvd, Myrtle Beach, SC 29588; email: hello@documonster.com.

27. Binding Arbitration

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and DocuMonster that cannot be resolved through the informal process above will be resolved by final and binding arbitration on an individual basis.

The arbitration will be administered by the American Arbitration Association ("AAA") under its applicable Commercial Arbitration Rules, unless another set of AAA rules is required by law. The arbitration may be conducted remotely unless the arbitrator determines that an in-person hearing is appropriate. Each party will be responsible for arbitration fees as provided by applicable AAA rules and law.

The arbitrator may award any individual remedy available under applicable law but may not consolidate the claims of persons who are not parties to the arbitration unless both parties agree. Either party may pursue an individual claim in small claims court if the claim qualifies. Either party may also seek temporary or injunctive relief in a court of competent jurisdiction to protect intellectual property, confidential information, accounts, systems, or security while arbitration is pending.

28. Class Action and Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND PAPERWORK MONSTER AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND PAPERWORK MONSTER EACH WAIVE THE RIGHT TO A TRIAL BY JURY FOR CLAIMS SUBJECT TO ARBITRATION.

If the class-action waiver is determined to be unenforceable as to a particular claim or request for relief, that portion will be severed and handled as required by applicable law.

29. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice through the Services, email, website, or another appropriate method. The updated Terms will identify their Last Updated date. Where applicable law requires affirmative acceptance of a change, we will request that acceptance.

30. General Terms

These Terms, together with applicable order forms, the Refund & Cancellation Policy, Privacy Policy, and any additional terms expressly incorporated into them, constitute the agreement governing the Services. If one provision is unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law. Our failure to enforce a provision is not a waiver.

You may not assign these Terms without our consent except as part of a lawful transfer of substantially all of your business or assets, subject to applicable law. DocuMonster may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of assets. Provisions that by their nature should survive termination will survive, including provisions concerning payment obligations, ownership, disclaimers, limitations of liability, indemnification, dispute resolution, and arbitration.

31. Contact Us

Questions concerning these Terms may be directed to: DocuMonster Inc., 4505 Socastee Blvd, Myrtle Beach, SC 29588, hello@documonster.com.

Questions concerning these Terms may be directed to DocuMonster at hello@documonster.com, 855-DOCUMON (855-362-8666), or 4505 Socastee Blvd, Myrtle Beach, SC 29588. Website: www.DocuMonster.com.